Frequently Asked Questions (FAQs)

If you are unable to log in for some reason, please follow these steps to try resolve the issue.

1. Clearing your browser cache and cookies

   The browser cache is a temporary storage area in memory or on disk that holds the most recently downloaded Web pages. As you jump from Web page to Web page, caching those pages in memory lets you quickly go back to a page without having to download it from the Web again.

   A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

   In Chrome

   • On your computer, open Chrome.
   • At the top right, click More More.
   • Click More tools and then Clear browsing data.
   • At the top, choose a time range. To delete everything, select All time.
   • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
   • Click Clear data.

   Firefox

   • Click on the padlock icon next to the url in the addressbar
   • Select "Clear site data and cookies

   Microsoft Edge

   • In Edge, select Settings and more (...) in the upper right corner of your browser window.
   • An image showing the Settings and more menu in Microsoft Edge.
   • Select Settings > Privacy, search, and services.
   • Select Choose what to clear under Clear browsing data > Clear browsing data now.
   • Under Time range, choose a time range from the list.
   • Select Cookies and other site data, and then select Clear now.

2. Disable any extensions that may be interfering

   Most web browsers allow you to install extensions, also called add-ons, or plugins, that add features or functionality to your browser and enhance or modify the way websites are displayed. An example of a browser extension is AdBlock or uBlock Origin for removing advertisements from websites.

   Disable any extensions you have running in you browser, such as Adblock, Adblock Plus.

   • To learn how to disable or remove browser extensions, please see here

3. Still having problems logging in?

   Please email the following information to safring@birdmap.africa so that we can troubleshoot and try help resolve the issue

   1. Your registered email address and Ringers number
   2. Operating system - such as Windows 7/10/11, Mac OSx, Linux (+flavour Ubuntu/Mint/etc)
   3. Browser and browser version (for help finding the verison see here)
   4. Name of the anti-virus you are using (Norton, McAfee, Windows defender). To find which antivirus you are using:
      • Users using the classic start menu: Start > Settings > Control Panel > Security Center.
      • Users using start menu: Start > Control Panel > Security Center.
   5. Who is you Internet Service Provider (ISP)
   6. A short description of the issue and of the steps you have tried to resolve it.