The South African Bird Ringing Unit

Ringing birds around Africa!


Frequently Asked Questions (FAQs)

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    In Chrome

    • On your computer, open Chrome.
    • At the top right, click More More.
    • Click More tools and then Clear browsing data.
    • At the top, choose a time range. To delete everything, select All time.
    • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    • Click Clear data.


    • Click on the padlock icon next to the url in the addressbar
    • Select "Clear site data and cookies

    Microsoft Edge

    • In Edge, select Settings and more (...) in the upper right corner of your browser window.
    • An image showing the Settings and more menu in Microsoft Edge.
    • Select Settings > Privacy, search, and services.
    • Select Choose what to clear under Clear browsing data > Clear browsing data now.
    • Under Time range, choose a time range from the list.
    • Select Cookies and other site data, and then select Clear now.

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    Disable any extensions you have running in you browser, such as Adblock, Adblock Plus.

    • To learn how to disable or remove browser extensions, please see here
  3. Please email the following information to so that we can troubleshoot and try help resolve the issue

    1. Your registered email address and Ringers number
    2. Operating system - such as Windows 7/10/11, Mac OSx, Linux (+flavour Ubuntu/Mint/etc)
    3. Browser and browser version (for help finding the verison see here)
    4. Name of the anti-virus you are using (Norton, McAfee, Windows defender). To find which antivirus you are using:
      • Users using the classic start menu: Start > Settings > Control Panel > Security Center.
      • Users using start menu: Start > Control Panel > Security Center.
    5. Who is you Internet Service Provider (ISP)
    6. A short description of the issue and of the steps you have tried to resolve it.